Please contact us within this time if you would like to request a return or refund. For your convenience, you may return most items ordered online to any World Market store for a refund or exchange (see below for returns exceptions). Select the item you want to return, and select an option from the Reason for return menu. Returns will be refunded in the same form of tender as the original transaction. Frequently Asked Questions. Return Process for Textiles & Sealed Cushion Inserts. Telephone and email customer service 24 hours a day, 7 days a week. If you do not have the Packing Slip or have misplaced it, please call us at 800.606.6252. What is your return policy? Assuming your order is eligible for a return, click on the request a return button. Your return will be processed immediately afterwards. 1.) Free Shipping & Free Returns on All Orders, Returned within 30 days of receiving your order, Returned in the same condition as delivered. Send it back for no charge within 30 days. How do I return or exchange a Ruggable product? REFUND POLICY CONDITIONS Simply return the rug in "as purchased condition" within 48 hours of receiving the item for a refund. All our rugs are eligible for full refunds as long as they are: If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed. Can I return final sale items or samples? Sent to us within 30 days of the delivery date of your order (unless the item detail page says otherwise). Full refund. A: To initiate a return: Enter your order number and email address here. If you prefer not to use online returns, follow the instructions on the Packing Slip enclosed with your order, insure the package, and mail it to the CB2 address on your Packing Slip. Items sent back to us must have the same dimensions as when they were originally shipped, for example a rug that was folded in a box must be shipped back folded in a box for the return shipping label to be accurate. Does Ruggable offer exchanges? Returns and Exchanges Follow New articles New articles and comments. Easy Returns. To quality for a manufacture fault return, simply email us on firstname.lastname@example.org with a description of the fault and a clear photo of the fault. Continental US: To initiate a return, visit our Returns Center page, enter your email, and click "start a return" within 7 days of your shipment receipt to get started. Trouble with your order? If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. To complete your return, we require a receipt or proof of purchase. FAQ. How do I return or exchange a Ruggable product? Without proof of purchase, we are unable to accept any items for return or exchange. It is the practice of most sites I have seen that sell rugs, usually stated as something like no-hassle returns. Does Ruggable offer exchanges? Important Covid-19 Update. FAQ. Trends don’t wait, and neither should you Get your new rug ASAP! Start your return We are Open! It must also be in the original packaging. Refunds are processed within 3-5 business days after we receive your return package. 1.) Due to the latest Government announcements, there are some temporary changes to the way we can accept returns. 3.) *Refunds for 'change of mind' attract a $19 re-stocking fee. Refunds are processed within 3-5 business days after we receive your return package. Some exclusions apply (eg. If Rugs Express agrees the fault is valid, we will gladly give you the option of an exchange of the same rug or a full refund. Contact Us. 1998-2020 RugsUSA, LLC. Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order. Returning a rug because they did not like the color is very common for online rug purchases. Order online 24/7. Try the rug in your home, and if you don’t like it for any reason just return the rug to us and receive a full refund. Returns Our policy lasts 30 days. On the next page, choose the reason that best describes your reason for return along with how you would like to ship it back to us. To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. New rug not working out? For items sold from an Amazon seller, you'll see Submit return request. If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed. Enter your information below to get started. ITEMS ELIGIBLE FOR RETURN MUST BE: Returns and Exchanges Follow New articles New articles and comments. Includes: Rugs, wall hangings, cushion covers, & cushion inserts that remain sealed. We offer Easy Returns on products within 30 days of delivery. If it turns out that your rug is less than what you expected, don’t worry--you can send it back! A Free and Simple Return Policy: On all our Oriental and Persian rug collections we offer a simple 30-day money-back guarantee (no questions asked) PLUS FREE RETURNS. Read our returns policy to find out more. Choose the order and select Return or Replace Items. However, be aware that if you rely on the online store's more generous timeline for returns, there may be extra conditions you’ll have to stick to if you decide to send the goods back outside of your 14-day right to reject. Sent to us in the same condition that it was delivered to you. Track your return easily online; Start a Return. Returns must be accompanied by the packing slip/shipping receipt and in original condition. Rug pads that have been opened; Items marked as "Final Sale" When you process your return either online or by calling customer service, we will provide you with a Return Authorization Number (RA#) and an email with complete instructions on where to ship your merchandise. I returned one to Pottery Barn. If applicable, select to issue a refund or replacement. All rights reserved. if it is a second or damaged rugs sold in ‘as is’ condition) Must be returned with a valid Rugs a million Many online retailers extend the cancellation period even further, so be sure to read the terms and conditions carefully as you may have longer to return unwanted items. Drop us a line by phone any time, day or night! If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Sent to us within 30 days of the delivery date of your order (unless the item detail page says otherwise) Telephone and email customer service 24 hours a day, 7 days a week. Choose how to process your return. While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. Can I return final sale items or samples? They had UPS pick it up. What is your return policy? If it turns out that your rug is less than what you expected, don’t worry--you can send it back!