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I canceld the order & will now look else where. Fix the couch. Ive wasted 6 hours on calls following up, and still have no commitment from West Elm on when/if Ill get the sofa I paid for. Check our FAQ. She then asks me to sign for it. West Elm Chest Of Drawers review: Fixed drawers. So I was disappointed by the quality, but thought it might be fixable. It was actually going to be one of favorite things in room. Still waiting as of 10/18/2018. User's recommendation: Never shop at Westelm. For one, I wish to return an unsuitable item of furniture. When I talked to Sidelitona and they said that they hadnt received my sofa yet and had no information about when they would get it. Those 2 ladies in the store were not very professional or friendly and have likely lost me as a customer and today we cancelled the order AND our west elm account. Occasionally it would show as in process. I was actually being yeld at by a young punk telling me "the customer" how & where he delivery's items to peoples homes. User's recommendation: Find what you want from another store. It … This sofa has hardly been sat on by anyone but me. I purchased a coffee table October 8th 2020 with a "white Glove" delivery scheduled for October 27th. My... A sofa purchase . I paid hundreds for delivery and waited forever for the item to be "manufactured" and shipped. The company offers no explanation as to why it has taken over three weeks for my furniture to travel from LA to Boise. I had to change my flight schedule three times. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Discovered *** purchase in west elm store, customer service listed on site is not allowed to help resolve, Worst reasoning by west elm for customer service. The first time 20% off November 5th, the second time for "Black Friday" sales. BUT due to the nastiness, the rudeness and non caring attitude I will not reorder and replace. Order number 723894 was returned via post office on 7th September recorded delivery. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. The purchase itself was a painstaking process as the website was having issues. She matter of factly states, well we don't have any more. I say, Does it say that on the reward? This company does respond, but not as often as you'd expect them to. Pissed Consumer © 2020 All She says, well you can't get the rewards without the credit card. Unbelievable. While I knew the item was on back order, I kept checking on the shipping status. I regret to inform that we do not know when the next promotional sale will be. There is not enough information available to create the chart. And I told her to cancel the order. I caution everyone to stay away from Westelm. I have tried calling and am out on hold. She says she cannot because it has already processed and that I would need to call customer service to cancel. About 5 minutes pass and another lady (shorter with a southern sounding accent, if memory serves, mid 30/early 40 with dark hair) who I assume is the manager, comes up and says they are sold out. This is unacceptable service/quality. I requested a call back from a supervisor which I never got. They confirmed the purchase and a few days later I got an... Last week, I purchased patio furniture from West Elm. I am not sure why no one reached out before then. In other words, it was my problem. I call and the man on the phone tells me he just needed permission to rerun the card. Review #2177291 is a subjective opinion of poster. Last minute, they cancel delivery with some excuse (some of them obvious lies). We have to swap the bed to him and properly swap back when the bed frame arrive. I am told incorrect email . I agree. West Elm kicked me over Sidelitona, which mismanages delivery. They have been looking on internet for new throw from ANOTHER STORE for me! I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. We are happy to have bed dropped off and assemble ourselves. I called West Elm and that is when my humiliation began. I was quoted Oct 11 delivery for a bed frame I purchased for my kid to go to college. We did a 3 way call and everything was supposed to be worked out. I ordered an expensive dining table- and it was delivered incorrectly 4 times. west elm NEWLYWED DISCOUNT Receive 10% off any purchase for 6 months after your wedding. Don't buy this cheap furniture! I have spent hours on the phone and taken time off work for delivery. Actually, as far as I can tell, they don't even have a customer service department. I live alone and weigh 130 pounds! He called my fiancee again at 1.03pm and said that he is leaving. Shame to lose loyal customers over $25 and shipping costs. I still have not receive it yet. I purchased 2 couches from West Elm in January. I laughed so hard... WholesaleShelfCorporation.com had a seasoned corporation that fit my need like... My order still not received?? Well, this item I ordered was a surprise for my fiance& he ruined the entire surprise by not following the delivery instructions given via email, text & over the phone. HORRIBLE delivery companybeing used for a reputable company! The West Elm chandelier I bought has two LED tubes. Home Accessories in Portland, OR. I can not get a telephone call answered. This is criminal. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It's now Oct 20th and I haven't heard a word from West Elm's customer service to discuss my experience. I purchased items at another store and won't be back to West Elm. Some shoppers mentioned About two months later, Im still waiting for a refund. ! Reviewers write the most about West Elm Delivery Service and give it 2.1 stars out of 5. It looks crappy right away and the supposed benefit of having a reversible sectional is ridiculous.

Knotty Pine Cabins Shaver Lake, White Ash Nova Scotia, Walrus Audio Mayflower Vs Warhorn, Colegiatura Tec De Monterrey 2020, Rheem Pro+g50-40n Rh62, Australia Virtual Mobile Number Sms, La Caverna, Dorchester Menu, Bostrom Seat Warranty, Bosch Mum5 1000w, Fgo Tier List Jp 2019,

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