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16.8 Autoplay Facility: If you use an autoplay facility that we make available on any of our Games, the outcome of any spins prior to pressing the STOP button, including, but not limited to, any spin in progress at the time you press the STOP button cannot be reversed. From any net winnings (over the amount of your bonus and including wagers a minimum total of £40 and satisfies the wagering requirements 10.5 Responsible Gaming: We take responsible gaming very seriously and may, in addition to the above, if we have serious concerns regarding the level of your gambling, close your account and refund any deposit balance and winnings (if any) to you at any time. Virgin Games can only respond to queries relating to converting V*Points to Virgin Points. If upon manual review there is evidence of fraud, Malfunction or that you have cheated or done anything to enable or assist any other person to cheat, including by exploiting or manipulating loopholes in Game software or the Website, we may void certain Wagers and winnings and amend Member accounts accordingly. credited. For the avoidance of doubt, we shall not be able to assist you in relation to any decisions made by the relevant Group Website. Collusion means the circumstances where two or more Members and/or Network Users work together to cheat by creating an unfair advantage over the other Members and/or Network Users playing a Game, sometimes through: (i) manipulating Wager patterns; (ii) sharing (or attempting to share) information about other Members and/or Network Users playing; and/or (iii) in the case of multiplayer poker games and tournaments: (a) sharing information about card hands; (b) increasing the size of the pot for the benefit of another Member and/or Network User holding a strong hand; and/or (c) not playing a hand to its full potential with the express intention of helping another Member or Network User advance further in such multiplayer poker game or tournament. We may withhold or cancel any V*Points in any such account. 3. Welcome Offer Rules for specific rules, which may vary from time to time; d) Free Bingo Tickets – tickets (sometimes restricted to selected games or excluding selected games), which may be made available to you as part of various promotions on the website and/or in Chat, including the Welcome Offer – please see the checks); iv. 13. If you wish to take court proceedings against us, any disputes shall be subject to the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. So I'm curious as to what happened as well! subject to certain wagering requirements (see section 4 below); b) Refer A Friend Reward – a reward based on you Also, do you have any theories on what could have started this? 3. I know its no help to you but i have the same issue with my kindle. Any other use (including, but not limited to, republication) of the Website Material is subject to our prior written approval. Welcome to the unhappy club cj6. 16.3 Integrity of Random Number Generator: The output of our (or our third party Game or service providers’) random number generator is monitored and tested regularly by us and an independent accredited test facility to ensure it performs within expected bounds and in accordance with the relevant Regulator’s requirements. Among other things, we monitor: (i) which Members and Network Users play with which each other; (ii) hand types and situations arising in multiplayer poker games and tournaments; and (iii) unusual Wagering patterns. is not limited to passing our internal age verification and identity We may suspend your Member account until you have satisfactorily completed these checks. 4. All requests to increase set limits can take up to seven (7) days to become active. If any communications or content posted on the chat facility makes you feel threatened or abused, or you believe that such communications or content is offensive or otherwise breaches these Terms and Conditions or the Chat Rules, please contact our Customer Support team (their contact details can be found here). 6. Converting V*Points to cash: The minimum number of V*Points you can convert to cash at any one time is one (1) V*Points (which converts to £0.01). In these Terms and Conditions, where we use capitalised words they will have the meanings set out below: Chip Dumping means the circumstances where Members and/or Network Users use tables in multiplayer poker games and tournaments to pass chips to other Members and/or Network Users by deliberately folding hands in a ‘heads up situation’, deliberately losing chips for the benefit of another Member and/or Network User or any other situation that enables intentional passing of funds from one Member and/or Network User to another. Please provide as much information as possible about the Collusion and, if the suspicious behaviour occurred during a multiplayer poker Game or tournament, include the table name and on-screen hand number. No services reported out in my area either. 14.6 Progressive Jackpot Winnings: All Progressive Jackpot winnings will be subject to our confirmation. 14.1 Crediting Winnings: Winnings due on Wagers placed through your Member account will be credited to your current deposit balance automatically. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. 11:31. Except as permitted by applicable law you must not de-compile, re-engineer or disassemble the Website Material, nor attempt to interfere with its correct operation. We reserve the right to amend these Rules in the future to exclude additional bingo games, including new bingo games but any such amendment will not impact any player who has already opted in to the promotion prior to the amendment coming into effect; and. 6.1 Up to date details: It is your responsibility to ensure that your personal details are kept up to date. Malfunction means a malfunction or an error in the functioning of a Game or the Website and, in the case of Linked Games, any relevant Group Website, such as, but not limited to, an error in the published odds or pay tables, or a Game not working in accordance with its published rules. Please note: These rules were updated on 31/07/2019. This does not affect our right to transfer our rights under section 20.5 below. No claim may be made against us in these circumstances. Any such withdrawal or amendment will not impact any player who has already opted into the promotion or competition, or otherwise accrued any prizes in relation to such competition or promotion, prior to the withdrawal or amendment coming into effect (unless any such withdrawal or amendment is necessary to prevent fraud or similar unlawful behaviour). 6. I can't send a screenshot as I can no longer get online on my (windows 7) computer . Once you have converted your V*Points to cash or Virgin Points, we can't change them back into V*Points. ‎28-11-2019

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