I received a PB credit card statement indicating due date of March 6 and I will not have even received the desk yet!!! This was a huge purchase for us and was almost $4000, … For the most part, you can expect the competitor store prices to be MUCH lower than the price at Pottery Barn.) By comparison, Barclay’s said, Wayfair’s form of express shipping can have furniture delivered to consumers in two days. Received update that product was shipped at the end of July for delivery in mid August. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. The second order was to be delivered by December 21st. She transferred me to the third party shipping company that couldn't help me at all. Terrible. What can we help you with? DownEast sells Pottery Barn “seconds,” or items that have been returned to Pottery Barn that Pottery Barn can’t sell, either because it’s been discontinued or because the item was personalized. Review #915186 is a subjective opinion of poster. In the big scheme of things, delivering a health baby will eclipse any home décor concerns you may have. Customer Service is AWFUL!!! If you send your order information to firstname.lastname@example.org I would be happy to see if the order can be delivered sooner than January 23rd. We bought a bed for my 3 year old back in the beginning of September here it is almost beginning of December and we still have no bed!!! “In our view, the furniture industry may not be immune to this trend. Review #909860 is a subjective opinion of poster. Buyer be ware - BBB and attorney generals office should be informed of these practices. Review #1131296 is a subjective opinion of poster. “We believe that WSM is an industry laggard vs. competitors as delivery times increasingly matter to the consumer,” according to a Barclay’s research note, which used the stock ticker symbol for Williams-Sonoma Inc., parent company of Pottery Barn. 2. They replaced them once. After much back-and-forth with the company – we still haven’t received our chair. Review #1205064 is a subjective opinion of poster. We called yesterday (11/12/17) to get a status update because we haven't heard anything about a shipment window and nothing is showing up when we track the shipment and we have not been charged yet. “We believe that WSM is an industry laggard vs. competitors as delivery times increasingly matter to the consumer,” according to a Barclay’s research note, which used the stock … It's stressful enough being a first time mom - worrying about furniture delivery shouldn't have to be something I am dealing with right now. Review #1003413 is a subjective opinion of poster. Original review: Nov. 14, 2020. Same happened to me! I constantly have feathers poking out of the pillows. KNOW YOUR COMPANY'S POLICIES SO YOU CAN CORRECTLY RELAY THEM TO YOUR CUSTOMERS. Make your rewards program Nationwide in every store period you were the last ones to open up in the mall you had ample time to get on those computers and do your work. 7600, months later and no sign of the furniture, no refund, and must find an alternative. I will never ever buy anything from this company again and will make sure to tell everyone how awful of an experience this has been. Received "urgent" call from Pottery Barn today that the rails, slats and footboard were missing-so most of the bed. Customer service has been awful, absolutely no substance or ability to fix, or provide real information. Pottery Barn Social Media Lead. “We believe that consumers will compare similar products, styles and price points when investing in home furnishings and furniture and that Wayfair has optimized the ability to find exactly what you want through its user-friendly interface, breadth of offerings and 22 search customization categories,” Barclay’s analysts noted. 3 days later, they notified me that they mismarked the price of the item and unilaterally cancelled my order. The Key is the free loyalty program of the Williams Sonoma stores, which include Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams Sonoma, Williams Sonoma Home and Mark and Graham. Awful experience I will never buy from this company again bought two dining room chairs that were ordered in August kept calling wanting to know where they weren't they kept tell me it was delayed now they can't find them where they were delivered through UPS for months later after the holidays never got offered a gift card never got offered anything when you have to pay upfront for staff instead of a partial payment is very frustrating to begin with they could care less I'm very upset now I'm on my way to Crate barrel at least that company knows what they're doing and they can at least give you an apology as well as some sort of incentive I've got thousands of dollars on order and those continue to be delayed yet they're not lost like the dining room chairs but right now shop somewhere else you will be disappointed as I am how somebody can do something and not have tracking is bizarre to me They nickel and dime you for shipping cost but yet they lose things again shop somewhere else sincerely Debbie.